FREQUENTLY ASKED QUESTIONS
Hey there, if you're pondering the age-old question of whether a hotdog is a sandwich, you might need to steer your spaceship elsewhere. But if you're rocketing in with questions about The Rocket, strap in and scroll ahead!
What is your store about?
A: The Rocket offers high-quality custom t-shirts that can be personalized with your own design or text, since 1999.
Can I create my own design for my t-shirt?
A: Yes, you can use our online design tool to create your own unique design for your garment. You can also choose from a variety of pre-made designs in our gallery.
How do I place an order?
A: To place an order, simply choose your t-shirt style, size, and color, and then use our online design tool to create your custom design. Once you are satisfied with your design, add the t-shirt to your cart and proceed to checkout.
How long does it take for my t-shirt to be delivered?
Our standard production time is 1-3 business days. If you need your order sooner, contact us to see if we can help you with your rush order.
Can I order a t-shirt with a design that I created using a different program?
Yes, you can upload your own design file to our website and use it to create your t-shirt. We accept PNG, JPG, and PDF files.
Are your garments made of high-quality materials?
Yes, we use only the best materials to ensure that your garment is comfortable, durable, and long-lasting. Our fabrics are made of soft, high-quality cotton, and are printed with high-quality inks that will not fade or crack. You can read the product description to learn more about fabrics and sustainability for each product.
Can I make changes to my order after it has been placed?
In most cases, we are able to make changes to your order as long as it has not yet entered the production process. If you need to make changes to your order, please contact us as soon as possible and we will do our best to accommodate your request.
Can I cancel my order?
In most cases, we are able to cancel your order as long as it has not yet entered the production process. If you need to cancel your order, please contact us as soon as possible and we will do our best to accommodate your request.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you can return it for an exchange within 3o days of receiving your order.
Can I order in bulk for a group or event?
Yes, we offer bulk discounts for orders of 20 or more items. Contact us for more information about bulk orders.
What are the washing instructions?
Wash inside out in cold water. Don't bleach. Tumble dry on low heat or hang to dry. Do not Iron on art.
Other inquiries? Let's chat.
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at contact@therocketapparel.com
Or Give us a call at : 403 280 3230