FAQ
Welcome to our frequently asked questions page! Here are some answers to common questions about our custom apparel.
Q: What is your store about?
A: The Rocket offers high-quality custom t-shirts that can be personalized with your own design or text since 1999.
Q: Can I create my own design for my t-shirt?
A: Yes, you can use our online design tool to create your own unique design for your garment. You can also choose from a variety of pre-made designs in our gallery.
Q: What types of t-shirts do you offer?
A: We offer a variety of t-shirt styles. We also offer a range of colors and sizes for men, women, and children.
Q: How do I place an order?
A: To place an order, simply choose your t-shirt style, size, and color, and then use our online design tool to create your custom design. Once you are satisfied with your design, add the t-shirt to your cart and proceed to checkout.
Q: Can I bring my t-shirt?
A: Yes, you can bring your own garment to have your unique design printed on it. The cost start at 32$.
Q: Can I order a t-shirt as a gift?
A: Yes, our t-shirts make great gifts! When you place your order, you can include a gift message that will be printed on a card and included with your t-shirt.
Q: Do you offer any discounts or promotions?
A: Yes, we often offer discounts and promotions on our t-shirts. Sign up for our email newsletter to be the first to know about our latest offers.
Q: Can I order a t-shirt in a size that is not listed on your website?
Q: Can I order in bulk for a group or event?
Q: How long does it take for my t-shirt to be delivered?
A: Our standard production time is 1-3 business days. If you need your t-shirt sooner, contact us to see if we can help you with your rush order.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you are not satisfied with your t-shirt, you can return it for a full refund within 2 days of receiving your order.
Q: Can I order a t-shirt with a design that I created using a different program?
A: Yes, you can upload your own design file to our website and use it to create your t-shirt. We accept a variety of file types, including PNG, JPG, and PDF.
Q: Are your t-shirts made of high-quality materials?
Q: Can I add multiple designs to one t-shirt?
Q: Do you ship internationally?
A: Yes, we ship to many countries around the world. Please contact us for more information about international shipping rates and options.
Q: Can I make changes to my order after it has been placed?
Q: Can I cancel my order?
A: In most cases, we are able to cancel your order as long as it has not yet entered the production process. If you need to cancel your order, please contact us as soon as possible and we will do our best to accommodate your request.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including Visa, MasterCard, American Express, Discover, and Apple-pay.
Q: How can I track my order?
A: Once your order has been shipped, we will send you an email with a tracking number and a link to the shipping carrier's website, where you can track the progress of your order.
Q: What is your privacy policy?
A: We take your privacy seriously and will never share your personal information with third parties. We use secure servers and encryption technology to protect your information, and we do not store your credit card information on our servers. We hope this helps! If you have any other questions, please don't hesitate to contact us.