Quick answers to common DHL Express tracking questions.
If I do not have my tracking number, is it still possible to track my shipment?
Yes, under certain conditions. We strongly advise you to make a record of your tracking number, however, if you have the shipper's reference number, you can use our online Shipper’s Reference Tracking service.
When I attempted to track my DHL shipment, I received an invalid waybill error message. Why?
There could be various reasons. The DHL Express Waybill for Time Definite shipments is a 10 digit numeric number (e.g. 1234567890, 2345678901), so please recheck the number and try again.
When I track my international DHL Express shipments, why do I sometimes get information for a shipment that is not going to the intended destination?
DHL periodically recycles shipment waybill numbers for operational reasons. Occasionally this results in information being in our systems at the same time for two shipments traveling under the same waybill number. DHL is working hard to eliminate these occurrences, however, in the meantime, please be assured that while this information may be confusing, your physical shipment will be heading to its correct destination and be receiving the same careful attention as every other shipment in our network.
I have tracked a shipment and been told to contact DHL. Why is this?
This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting DHL customer service.
The tracking results are showing that my shipment is going to a different town or city than it was initially addressed to. Why is this?
The Pickup and Delivery destinations shown on the DHL Express tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be assured that your shipment is being delivered to the destination provided by you when you completed the waybill for your shipment(s).
As an account customer with DHL, is there a Tracking solution I can use to receive an overview of all shipments on my account?
Yes, DHL ProView is web-based shipment visibility and event notification tool specifically designed to improve tracking for DHL Express account holders. Please refer to your local DHL website to find out if DHL ProView is available in your country. While not available globally right now, it will be available in all countries in the near future.
The tracking results I receive sometimes state “Sign up for notifications for this shipment.” What does that mean?
For shipments that have not yet been delivered, you can sign up for email or SMS/Text message notifications to receive delivery status updates. This saves you time – you don’t have to go online again to track your shipment.
My shipment is showing “Custom status updated” from the destination, even though the shipment just left the country. What does this mean?
This status provides an indication of the clearance processing from the destination. Please click into the Further details (+) to open and see additional information available. This checkpoint allows you to see very early if there is additional information required by customs for clearance.
My shipment is showing “Further details” with a (+) next to it. What does this mean?
If you click on the (+) an additional level of detail on the status of your shipment will be visible. This further detail can be as simple as confirming the clearance processing is completed, but can also be a more detailed explanation on why the shipment is held in customs and/or additional information required for clearance processing.